Frequently Asked Questions
What is L&L?
L&L is a lifestyle apparel brand created for people who love expressing themselves through meaningful, fun, and beautiful designs.
Wear Your Story. ❤️
Are your products made to order?
Yes. Our products are made to order, which means your item is created especially for you after you place your order. This helps us avoid unnecessary inventory and allows us to offer a wider variety of designs.
How long does it take to process my order?
Most orders are processed within 2–5 business days before they are shipped.
During holidays, sales, or periods of high demand, processing may take a little longer.
How long does shipping take?
After your order has been processed, standard shipping generally takes approximately 3–7 business days.
Shipping times can vary depending on your location and the carrier.
Do you offer free shipping?
Yes! Free shipping is available on orders of $50 or more within eligible destinations.
How can I track my order?
Once your order has shipped, you'll receive a shipping confirmation email with tracking information.
Please allow some time for the tracking information to update after the package is shipped.
Can I change or cancel my order?
Because our products are made to order, we begin processing orders shortly after they are placed.
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to help, but changes or cancellations may not be possible once production has started.
What if I ordered the wrong size or color?
Because our products are made to order, we generally do not accept returns or exchanges for incorrect size, color, or change of mind.
Please carefully review the size chart and product details before placing your order.
What if my item arrives damaged or defective?
We're happy to help if your order arrives damaged, defective, misprinted, or incorrect.
Please contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We'll review the issue and work with you on an appropriate solution.
What if I receive the wrong item?
Please contact us as soon as possible if you receive an item that doesn't match your order.
Send us your order number and photos of the item you received, and we'll help resolve the issue.
How should I care for my T-shirt?
For the best results:
- Wash inside out
- Use cold or cool water
- Use a gentle cycle
- Avoid bleach
- Tumble dry low or air dry when possible
- Avoid ironing directly over the printed design
Do you ship internationally?
International shipping may be available for selected destinations. Shipping times and customs requirements vary by country.
Customers are responsible for any applicable customs duties, taxes, or fees charged by their destination country.
How can I contact L&L?
We're always happy to hear from you! ❤️
Email: lltrending.support@gmail.com
Please include your order number if you're contacting us about an existing order.
We typically respond within 24–48 hours.